Frequently Asked Questions

When you are looking for the right health care facility for yourself or a loved one, you’ll likely have a lot of questions. We’ve answered the most common questions here to help you as you research your options.

Have more questions? Call us to discuss how we can meet your health care needs: (260) 726-9355

The best way to decide if a facility is right for you or your loved one is to schedule a personal tour. With a personal facility tour, you and your family can speak with an Admissions Team member about all of your questions and concerns while getting a first-hand look at the facility’s amenities to help you make the best decision. 

It is difficult to predict how much or what type of long-term care you might need. Several things increase your risk of needing long-term care.

• Age: the risk generally increases as you get older.
• Gender: women are at higher risk than men, primarily because they often live longer.
• Marital status: single people are more likely than married people to need care from a paid provider because they are on their own.
• Lifestyle: poor diet and exercise habits can increase your risk.
• Health and family history: these factors also affect risk.

You can never know for sure if you will need long-term care but an unexpected accident, illness or injury can change your needs, sometimes suddenly. The best time to think about long-term care is before you need it.

Planning for the possibility of long-term care gives you time to learn about services in your community and what they cost. It also allows you to make important decisions while you are still able including health, legal, and financial decisions.

Our services are covered by Medicare, Medicaid, private pay and private insurances. 

Medicare is a federal health insurance program for people 65 years or older, have been disabled for at least 2 years, or have End Stage Renal Disease. 

There are 4 parts to Medicare. The different parts of Medicare help cover specific services.

• Medicare Part A 
  • Covers short-term care in a Medicare-certified skilled nursing facility, hospice care, and some home health care. 
• Medicare Part B 
  • Covers certain doctors’ services, outpatient care, medical supplies, and preventive services.
• Medicare Part C (Medicare Advantage Plans) 
  • A Medicare Advantage Plan is a type of Medicare health plan offered by a private company that contracts with Medicare to provide you with all your Part A & Part B benefits.
• Medicare Part D 
  • Is a prescription drug plan.

• Check your red, white, and blue Medicare card.
• Check all other insurance cards that you use.
• Call the phone number on the cards to get more information about the coverage.
• Check your Medicare health or drug plan enrollment
• Call 1-800-MEDICARE (1-800-633-4227)

For more information visit medicare.gov

A federal and state-funded medical assistance program that pays for approved and needed medical care for persons who meet specific eligibility requirements. The federal government establishes general guidelines for the program, but each state establishes the program’s requirements including eligibility.

You can find out more about the Medicaid program through the following:

• The Centers for Medicare & Medicaid Services (CMS) at cms.gov
• www.medicaid.gov 
• 1-800-457-8283
• By talking to our admissions team.

Private insurance is a supplemental long-term care facility insurance policy. Call the number on your personal insurance card to verify coverage. 

Private pay is referring to paying with private funds from your personal bank account. 

After contacting our admissions team we will meet with you and your family to guide you through the admissions entire process answering all questions along the way. 

In order to be admitted into a long-term care facility from home, you must complete the following:

• You must be assessed for appropriate placement by the Indiana local Area Agency on Aging.
• You must have a physical completed by your family doctor within the last 30 days providing you with doctor’s orders to admit you to a long-term care facility and      medication orders.
• You must have had a chest x-ray within the last 6 months and a statement from your doctor indicating you have no communicable disease.
• A skin test for tuberculosis (PPD) is also required within the last 3 months.
• You or a family member will need to complete admission paperwork the day of admission 
  • The following documents will be needed if applicable: 
    • Medicare card
    • Medicaid card
    • Managed Care or Insurance card
    • Medicare Part D Drug Benefit card
    • Social Security card
    • Advanced Directive, Living Will, etc.
    • Long-term care/supplemental insurance policies
    • Most recent 3 months bank statements
    • Irrevocable burial trust
    • Life insurance policies
    • Personal identification card
    • Any other personal information that our admissions team requests

Our admissions team will assist you through this process and provide you with a smooth transition into our facility.

In order to be admitted into a long-term care facility from the hospital, the following is required:

• We will conduct a clinical assessment
• We will work with the hospital staff to arrange placement into our facility
• Hospital staff will provide us with your medical information
• You or a family member will need to complete admission paperwork the day of admission

Our admissions team will assist you through this process and provide you with a smooth transition into our facility.

Our team of professionals will greet and welcome you to our facility. Our team includes administration, nursing staff, therapy staff, registered dietician, social service, activities, and housekeeping. We will also be gathering personal clinical information and discussing with you your plan of care. 

You may bring personal items as space allows. All items, including clothing, should be permanently labeled with your name. Please ask our admissions team for assistance on what to bring upon admission.